FAQs

FAQs

Using the website

How and why should I register?

Registering for the first time is very easy. Click on the ‘Account’ button at the top right of the page, and select the ‘Register’ button.

Registration is not obligatory to explore and shop the site. However, creating an account gives you access to some benefits: creating wishlists, saving items in your shopping cart for later, saving your personal and payment for faster check-out and stress-free returns.

What should I do if I forget my account password?

Don’t worry if you forget your password. Simply go to the 'Login' page and click the 'Forgot Password' button. Insert your email address, click send, and we’ll send you a link to change your password

Why do I have to select my country when shopping the site?

La Perla adjusts the website to reflect your specific country’s local terms and conditions including business policy, retailers and prices, different measurement systems, different delivery costs, different currencies and languages.

Products and Services

Do the products online look accurate?

La Perla has endeavored to optimise the accuracy of all product images and colours featured on the site as much as possible. However, the display of product colours depends significantly on the user’s computer monitor and we cannot guarantee the level of accuracy achieved on every individual user’s monitor.

Why are there products showing that are out of stock?

As some of our products are produced in limited quantities and may run out of stock, we constantly update the site with the latest product availability.

Although we cannot always guarantee the availability of all products, our Customer care team would be happy to assist you if you are looking for a particular product and cannot find it on our site.

Are there gift cards available online?

We currently do not offer gift cards to use online.

How many of a single product can I purchase in an order?

La Perla Online only sells to consumers and not to wholesalers or resellers. It is not permitted for a client to buy more than 10 items of the same article, colour and size.

Protection and Security

Will my information be shared with third parties?

We take data protection very seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. Please read our Privacy Policy for full information.

Will my personal and payment information be safe?

When you provide any order information through our site, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet.

La Perla has partnered with Adyen, a leading provider of credit card services, to ensure the highest possible service and security. All your financial details will be received and processed only by Adyen secure servers.

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