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Returns & Exchange

Returns & Exchanges

Return Address:

La Perla Warehouse
UG/F, Luen Fat Industrial (No.3) Building
123 - 129 Wo Yi Hop Road, Kwai Chung, N.T.
Hong Kong

Returns exchange conditions

  1. La Perla accepts returns of unused items by mail within 28 days from the date of shipment and within 14 days of delivery for sale items.
  2. Items must be in original selling condition with all tags attached.
  3. The following items will NOT be accepted:
    1. Incomplete, damaged, worn, altered and washed returns or anything La Perla reasonably believes has been used.
    2. Bodysuits and swimsuits that have been tried on in direct skin contact.
    3. Hosiery items if their package has been opened.
    4. Any personalized or monogrammed items.
  4. Returns that do not comply with the La Perla returns policy will not be accepted and are sent back to the customer.
  5. Due to shipment restrictions on ‘dangerous goods’ we can only accept perfume return shipments from Hong Kong region.

How to exchange an item

Please follow the standard returns procedure to return the items you do not wish to keep and place a new order for the replacement item. An exchange will require a new order to be placed.

How to return an item

If you wish to return an item, please check the Returns Exchange Conditions in the first place. Then:

1. Log into your account. Click on your order and select the items you wish to return.

No La Perla account? Please contact customer care team.

2. Carefully fold the items with all tags attached.

3. Pack using the original packaging and box. Seal securely and attach the return shipping label that came with your order to the outside of the box.

4. Book your complimentary collection by phoning your local SF/LHT Express office or by using the online platform.

Refunds procedure

 

Refunds procedure

On receipt of the returned goods, every effort will be made to ensure a prompt refund. Returns are processed within 14 days, but usually a lot quicker.

A confirmation email will be sent once your return has been processed and the refund has been credited to your original payment method.

Please note, refunds will be credited only to the original payment method that was used.

La Perla reserves the right to refuse the return/exchange of any merchandise that does not meet our return condition requirements.

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